Card on File

To secure your reservation, a credit card is required. This ensures mutual respect for both your time and the artist’s time.

*If you prefer not to put a card on file, please note that all appointments will need to be paid in advance and will still adhere to all our policies.

No Show/ Cancellations

Guests are required to cancel their reservation no later than 48 hours prior.

Failure to do so will result in a 50% charge of service.

Any and all No Shows will result in a 100% charge of service.

After two no shows, or repetitive cancellations, you may be required a 100% service deposit to book in the future.

Service Adjustments

Guests are required to notify the salon no later than one week after the service if any adjustments are needed. After one week, any service adjustment will require a fee. Failure to book the reservation within three days of notifying the salon firefight the adjustment service.

One week fixes do not include: Complete change of color, IE Receiving the desired look you inquired but not liking the outcome.

Altering the service at home or somewhere other than A List Salon.

Child Policy

We encourage parents to visit the salon without their children under the age of 12 unless the child has a reservation, or are currently being breastfed.

Additionally, we'd like to encourage scheduling children's hair reservations separate from your own.

We feel that this will ensure a safer environment in our space.

We want all of our guests to feel pampered and welcome and we count safety and experience at our top priority.

You may be asked to reschedule if you have children unattended. We understand the stress this may put on some mother's and encourage you to consult with your artist so that we may find a day where traffic is low so we can accommodate you.

Refund & Exchange Policy

If you are not satisfied with the products you purchased, exchanges must be made within 14 days of purchase to obtain a credit to your account. No cash or card refunds.

Keep in mind ALL payments including deposits are nonrefundable.

Privacy Policy

A List Salon (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our marketing, including via SMS or email.

By accessing our website or using our services, you agree to the terms described in this policy.

1. Information We Collect

a. Personal Information You Provide

This may include:

Name
Email address
Phone number
Mailing address
Payment or billing details
Other information voluntarily submitted via forms, surveys, bookings, or communications

b. Automatically Collected Data

This may include:

IP address
Device/browser type
Operating system
Referring URLs
Pages visited and timestamps
Interaction data (clicks, bounce rate, etc.)

c. Cookies and Tracking Technologies

We use cookies, web beacons, tags, pixels, and similar technologies to:

Enhance site performance
Track campaign performance
Personalize your experience

You can manage cookies through your browser settings.

2. How We Use Your Information

We may use your information to:

Provide services or process transactions
Communicate updates, confirmations, and alerts
Send promotional messages via email or SMS (with consent)
Analyze site performance and user behavior
Improve our services, support, and communication
Comply with applicable laws and regulations

3. Communications: Email & SMS

a. Email Campaigns

We may use third-party providers to deliver newsletters, promotions, or transactional emails. These platforms may store and process personal information and track interactions such as open rates and link clicks.

Opt-Out: You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

b. SMS Messaging

If you opt in, we may send you SMS messages regarding appointments, promotions, or updates. These are sent via third-party SMS service providers who may store your phone number and delivery data.

By subscribing, you agree that:

Message and data rates may apply
Message frequency may vary
You can reply STOP to unsubscribe at any time

4. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers (e.g., hosting, email/SMS platforms, payment processors)
Analytics providers to track performance
Legal or regulatory bodies, when required by law
Successors in the event of a business sale, merger, or acquisition

5. Data Retention

We retain personal data as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal or accounting obligations
Enforce our agreements

6. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your data
Request correction or deletion
Object to certain processing activities
Withdraw consent for marketing communications
Lodge a complaint with a regulatory authority

To exercise your rights, please contact us through our website or support channels.

7. Security Measures

We use physical, electronic, and procedural safeguards to protect your data. While we strive to maintain strong security, no method of transmission or storage is 100% secure.

8. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.

9. Children’s Privacy

We do not knowingly collect or solicit data from anyone under the age of 13 (or 16 where applicable). If we become aware of such data, we will delete it promptly.

10. International Users

By using our services, you acknowledge that your data may be transferred to and processed in jurisdictions with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date. Your continued use of our website or services after changes indicates your acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us through our website or customer support.

Salon Policies